DORTHY MALA A/P SHANMUKAM @ DORTHY STEVEN

Dorthy Steven is a hospitality industry expert with over 20 years of experience in hotel operations, pre-opening projects, and customer service excellence. She has worked with prestigious hotels like The Ritz-Carlton, DoubleTree by Hilton, Grand Millennium, and Hyatt Regency, overseeing multiple departments, including Front Office, Housekeeping, and Revenue Management. Dorthy has successfully led 18 hotel pre-opening projects, earning recognition for her leadership, strategic planning, and ability to optimize operations.

She holds multiple hospitality and management qualifications from institutions in Malaysia, France, Australia, and the USA. A certified Train-the-Trainer (T.E.A.C.H.) professional, she has conducted training sessions for colleges, entrepreneur associations, and industry organizations. Dorthy has received numerous awards, including multiple "Best Employee" accolades at The Ritz-Carlton, and has served as a personal butler for high-profile guests at major international events. Her expertise in staff development, leadership, and guest service makes her a sought-after consultant and trainer in the industry.